Car accidents can be stressful, but making a claim doesn’t have to be. Here are some helpful tips to guide you after an accident and throughout the claims experience. Whether your car is damaged or out of commission, we’re ready to help. Visit one of our TD Insurance Auto Centres, Preferred Vendors or an auto shop of your choice and get back on the road soon.
Whether your car is drivable or not, we're here for you through every stage. Before starting your insurance claim, it’s important to make sure you're safe first. Above all else, don’t forget to:
Pull over to a safe spot and ensure that there are no injuries to you or anyone else in your vehicle. If you see that someone is injured, don’t move them
Call 911 if there is an injury and try to stay calm
Make sure you know where you are and make yourself visible
Once safe, start your claims process. Our dedicated advisors are here to provide a simplified claims experience while providing advice about what to do next and walking you through every step of the way.
What To Do If Your Windshield Is Cracked
If your windshield, or any other glass on your car, has been chipped, broken, or damaged in any way, we’ll work to resolve your insurance claim as quickly as possible. Here are some things to consider:
Before you repair a window or windshield on your car, notify TD Insurance so we can work with you on the next steps
Inform us if the vehicle is safe to drive
Work with a repair service you trust. Our TD Insurance Auto Centres offer a wide variety of services under one roof. If you’re looking for another recommended option, TD Insurance can help you choose from our list of preferred vendors
Fender benders and minor accidents are the most common auto insurance claims we receive. So, what do you do if you find yourself in one of these situations?
Before taking any other steps, make sure that everyone involved is safe and contact emergency services if needed
Report the incident to TD Insurance within seven days to allow us to get started on your claim
Take note of your surroundings: Where the incident took place, the weather conditions, and location are details that may be helpful to provide
Be prepared to provide details on the incident if asked. We recommend having the following information ready:
- The year, make and model, of all vehicle(s) involved
- The registration and license plate number of the vehicle(s) involved
- The driver of the vehicle’s name, and driver’s license number
- The police officer's information or the related police report (if involved)
Your dedicated advisor will help you with any questions you may have.
Learn more about the Claims Experience
Towing & Roadside Assistance
Feel confident knowing roadside assistance is available when you need it.
Car accidents can be stressful but making and tracking a claim doesn’t have to be. You can learn how to start a claim using our mobile app and how to register for MyInsurance and track your claim status online. View both tutorials in our Digital Academy.
An easy way to track your claim
Now, you can feel confident about your claim's progress at every step.
With the TD Insurance auto claims tracker, you can track your claim from the moment it’s opened to the moment it’s closed, allowing you to follow every step of the experience.
We’re here for you when it matters the most
TD Insurance Auto Centres
We’ve made it easier for you to get the support you need for your car. TD Insurance Auto Centres have everything you need under one roof: repair professionals, rental cars and on-site TD Insurance claims advisors.
When you need support for your car, choose between one of our TD Insurance Auto Centres, one of our Preferred Vendors or opt for a body shop of your choice. We’re ready to get you through your accident and claims experience with dedicated claims advisors available at convenient hours.
When unexpected damage happens to your home, it can be stressful. But making a claim doesn’t have to be. We’ll work hard to get your life back to normal as quickly as possible. Here are some helpful tips to guide you.
We help make your claims experience quick and simple. A dedicated TD Insurance advisor will work with you every step of the way throughout the claims experience. They’ll confirm the details of your loss or damages, and if necessary, will arrange for emergency repairs and temporary accommodation.
Download the app to submit your claim today.
Need help starting your home claim? We’re here for you. 1-866-454-8910
Before you make a claim, let's help you understand your coverage details. Review your coverage
What to do if your house is damaged from wind and hail
If your home has been damaged by wind or hail ‑ whether the damage was to your roof and shingles, trees and shrubs, or patio furniture, we’ll help make your claim experience as quick and simple as possible.
Here are some simple tips that will help get your claim started:
Noting the date the damage occurred.
Start a detailed list describing the damages to your home and personal belongings.
If wind or hail causes a power outage that results in lost freezer foods, you can include them in your list too.
What to do if there has been a theft or burglary in your home
Nobody likes to imagine that a theft could happen in their home, but it’s always good to be prepared. There are two simple steps you can take now that will make dealing with any theft claim easier later on.
Keep a file of all receipts, appraisals and manuals for all of the key contents in your home like a tv, computer or jewelry.
Keep pictures or videos of your rooms and contents.
These are both simple ways to help in the process if you ever need to start a claim.
In the event that a burglary happens, there are a few things you do to ensure your safety:
Call the police to report the incident and file a report and wait for instructions from them before entering your home.
You can start a list describing the damages and loss to your home, property and personal belongings.
When a theft occurs, we’ll make sure you’re ready. Make sure to have the police report information on hand when reporting your claim. We’ll then guide you through the claims experience.
Whether you need medical attention while away on a trip outside the province you reside in or Canada, or your plans change while on your trip due to an unexpected covered cause, TD Insurance is ready to help. Our claims process is accessible online or by phone.
In a medical emergency, call our administrator immediately, or as soon as reasonably possible. A delay could limit the maximum benefit payable under the policy.
Please read our instructions below to submit your claim, to appeal a decision and for more information about our TD Insurance Travel Insurance plans.
Ready to make a claim?
1. Go online or call our administrator
Submitting a claim online? Visit the Online Claims Portal and complete all steps in the "notify us of a claim" section. Be sure to attach all required documentation within the required timeframe.
TD Insurance customer? Call our administrator, Global Excel, for 24/7 emergency assistance at 1-833-962-1140 toll free from Canada or the U.S. or from other countries by calling collect at +1-519-988-7692.
TD Credit Card Customer? Call our administrator for 24/7 emergency assistance at 1-866-374-1129 toll free from Canada or the U.S. or from other countries by calling collect at +1-416-977-4425.
Once you call, a claim form will be sent to you via email or mail.
When paper claim forms are required for your situation, you may complete and submit the claim form with all required documentation via mail to:
Global Excel Management Inc.
73 Queen Street
Sherbrooke, Quebec, J1M 0C9
You may be contacted for additional information that may be necessary as our administrator assesses your claim.
While awaiting your claim decision, if you would like to obtain the status of your claim:
Contact our administrator by phone
TD Insurance customer? Call our administrator at: 1-833-962-1140 Monday to Friday, from 8 a.m. to 8 p.m., EST
TD Credit Card Customer? Call our Administrator at 1-866-374-1129 Monday to Friday, from 8 a.m. to 8 p.m., EST
You’ll be notified of our decision by mail or secured email.
How to appeal a decision
Our administrator, Global Excel, is ready to support you through the claims process and beyond. If you’re not satisfied with the outcome of your claim, you may appeal the decision on the Contact Us section of our Online Claims portal page or mail in your forms along with any additional supporting documents to:
Online: Online Claims Portal
Mail: Global Excel Management Inc.
73 Queen Street
Sherbrooke, Quebec, J1M 0C9
Residents of Saskatchewan: If you are a resident of Saskatchewan and would like to contact the Financial and Consumer Affairs Authority, please call 306-787-9006, email at firstname.lastname@example.org or mail FCAA, Suite 601, 1919 Saskatchewan Drive, Regina, Saskatchewan, S4P 4H2.
Sample Insurance Policies
For the complete terms and conditions, including information on how to file a claim, please refer to the following sample insurance policies: