Insurance Claims
What can we help you with?
Make a claim after a car accident
Beginning your auto claim can be easier than you think. Follow these simple steps designed to help you through the process.
Start your claim right from your phone
You can submit an auto claim with step-by-step guidance via the TD Insurance app.
Download the app or call 1-877-695-7712
Roadside Assistance when you need it
You can call for a tow from the TD Insurance Mobile App or by dialing:
call 1-888-773-7022
Track your claim
Our new claims tracker makes it easy to monitor updates at every stage of your claim.
Track Here
Auto Insurance Claims Process
Stress-free claims
Car accidents can be stressful, but making a claim doesn’t have to be. Here are some helpful tips to guide you after an accident and throughout the claims experience. Whether your car is damaged or out of commission, we’re ready to help. Visit one of our TD Insurance Auto Centres, Preferred Vendors or an auto shop of your choice and get back on the road soon.
Whether your car is drivable or not, we're here for you through every stage. Before starting your insurance claim, it’s important to make sure you're safe first. Above all else, don’t forget to: Once safe, start your claims process. Our dedicated advisors are here to provide a simplified claims experience while providing advice about what to do next and walking you through every step of the way.What To Do If Your Car Is Damaged
If your windshield, or any other glass on your car, has been chipped, broken, or damaged in any way, we’ll work to resolve your insurance claim as quickly as possible. Here are some things to consider: Coverage for windows and windshields is found under Collision, Comprehensive and All Perils. As they are included in the perils part of your coverage, you can feel confident you have coverage. Interested in learning more? Read our article on how insurance covers cracked windshields.What To Do If Your Windshield Is Cracked
Fender benders and minor accidents are the most common auto insurance claims we receive. So, what do you do if you find yourself in one of these situations? Your dedicated advisor will help you with any questions you may have.What To Do After Common Car Accidents
- The year, make and model, of all vehicle(s) involved
- The registration and license plate number of the vehicle(s) involved
- The driver of the vehicle’s name, and driver’s license number
- The police officer's information or the related police report (if involved)
Learn more about the Claims Experience
Towing & Roadside Assistance
Feel confident knowing roadside assistance is available when you need it.
Learn more
TD Insurance Auto Centres
Find a TD Insurance Auto Centre for claims advice, vehicle repairs, rentals and more.
Learn more
Car Claims Made Easy
Car accidents can be stressful but making and tracking a claim doesn’t have to be. You can learn how to start a claim using our mobile app and how to register for MyInsurance and track your claim status online.
An easy way to track your claim

Now, you can feel confident about your claim's progress at every step.
With the TD Insurance auto claims tracker, you can track your claim from the moment it’s opened to the moment it’s closed, allowing you to follow every step of the experience.
We’re here for you when it matters the most
TD Insurance Auto Centres
We’ve made it easier for you to get the support you need for your car. TD Insurance Auto Centres have everything you need under one roof: repair professionals, rental cars and on-site TD Insurance claims advisors.
When you need support for your car, choose between one of our TD Insurance Auto Centres, one of our Preferred Vendors or opt for a body shop of your choice. We’re ready to get you through your accident and claims experience with dedicated claims advisors available at convenient hours.
Featured Advice
Ready to make a home insurance claim?
Making a claim can be easier than you think. These simple steps will help you through the process.
Start your claim right from your phone
You can submit a home claim with step-by-step guidance via the TD Insurance app.
Download the app or call 1-888-773-7022
Check your policy
Not sure if you’re covered for specific repairs? Check your policy coverage here.
Go to MyInsurance
Take the stress out of your claim
When unexpected damage happens to your home, it can be stressful. But making a claim doesn’t have to be. We’ll work hard to get your life back to normal as quickly as possible. Here are some helpful tips to guide you.
Want to explore our online and mobile services?
Home Claims Process
We help make your claims experience quick and simple. A dedicated TD Insurance advisor will work with you every step of the way throughout the claims experience. They’ll confirm the details of your loss or damages, and if necessary, will arrange for emergency repairs and temporary accommodation.
Download the app to submit your claim today.
Need help starting your home claim? We’re here for you. 1-866-454-8910
Before you make a claim, let's help you understand your coverage details. Review your coverage
Do you have water damage from pipes bursting, rain, or a toilet or bath overflowing? Don’t worry, we’re ready to help. There are a few simple things you can do to prevent further damage: If you ever need help remembering these steps, or are unsure what to do next, don’t hesitate to contact us, and we’ll guide you through the process. Learn more about how to deal with water damage. Contact us today at 1-866-454-8910 to start your claim.What to do if your home has water damage
If your home has been damaged by wind or hail ‑ whether the damage was to your roof and shingles, trees and shrubs, or patio furniture, we’ll help make your claim experience as quick and simple as possible. Here are some simple tips that will help get your claim started: We're ready to help if you have any questions. Learn more about what to do if wind or hail have damaged your property. Contact us today at 1-866-454-8910 to start your claim.What to do if your house is damaged from wind and hail
Nobody likes to imagine that a theft could happen in their home, but it’s always good to be prepared. There are two simple steps you can take now that will make dealing with any theft claim easier later on. These are both simple ways to help in the process if you ever need to start a claim. In the event that a burglary happens, there are a few things you do to ensure your safety: When a theft occurs, we’ll make sure you’re ready. Make sure to have the police report information on hand when reporting your claim. We’ll then guide you through the claims experience. Learn more about what to do after a home burglary. Contact us today at 1-866-454-8910 to start your claim.What to do if there has been a theft or burglary in your home
Featured Advice
Whether you need medical attention while away on a trip outside the province you reside in or Canada, or your plans change while on your trip due to an unexpected covered cause, TD Insurance is ready to help. Our claims process is accessible online or by phone. In a medical emergency, call our administrator immediately, or as soon as reasonably possible. A delay could limit the maximum benefit payable under the policy. Please read our instructions below to submit your claim, to appeal a decision and for more information about our TD Insurance Travel Insurance plans.Travel Insurance Claims Centre
Ready to make a claim?
1. Go online or call our administrator
Submitting a claim online? Visit the Online Claims Portal and complete all steps in the "notify us of a claim" section. Be sure to attach all required documentation within the required timeframe.
TD Insurance customer? Call our administrator, Global Excel, for 24/7 emergency assistance at
TD Credit Card Customer? Call our administrator for 24/7 emergency assistance at
Once you call, a claim form will be sent to you via email or mail.
When paper claim forms are required for your situation, you may complete and submit the claim form with all required documentation via mail to:
Global Excel Management Inc.
73 Queen Street
Sherbrooke, Quebec, J1M 0C9
2. Follow-up
You may be contacted for additional information that may be necessary as our administrator assesses your claim.
While awaiting your claim decision, if you would like to obtain the status of your claim:
Visit our
Or
Contact our administrator by phone
TD Insurance customer? Call our administrator at:
TD Credit Card Customer? Call our Administrator at
3. Decision
You’ll be notified of our decision by mail or secured email.
How to appeal a decision
Our administrator, Global Excel, is ready to support you through the claims process and beyond. If you’re not satisfied with the outcome of your claim, you may appeal the decision on the Contact Us section of our Online Claims portal page or mail in your forms along with any additional supporting documents to:
Online: Online Claims Portal
Mail: Global Excel Management Inc.
73 Queen Street
Sherbrooke, Quebec, J1M 0C9
Residents of Saskatchewan: If you are a resident of Saskatchewan and would like to contact the Financial and Consumer Affairs Authority, please call 306-787-9006, email at fcaa@gov.sk.ca or mail FCAA, Suite 601, 1919 Saskatchewan Drive, Regina, Saskatchewan, S4P 4H2.
Sample Insurance Policies

For the complete terms and conditions, including information on how to file a claim, please refer to the following sample insurance policies:
TD Insurance Single-Trip Medical Plan
TD Insurance Multi-Trip Medical Plan
TD Insurance Multi-Trip All-Inclusive Plan
TD Insurance Trip Cancellation & Interruption Plan
TD Credit Card customer? The terms and conditions on your TD Credit Cards for travel insurance are different than above. Download a copy of your Certificate of Insurance.
At TD Insurance, our administrator, Global Excel is ready to help you. They can answer your questions or walk you through our claims process, so you can get back to enjoying your travels as soon as possible.Travel with confidence
Call us to start your claim
Call 1-877-397-4187
We're ready to help you - Monday to Friday 8 a.m. to 10 p.m. and Saturday 10 a.m. to 6 p.m. EST
How To
Step-by-step instructions of how to make your claim. Learn more
Claim Forms
Call us to start your claim and we will send you a claim form to complete or download the applicable claim form below.
Submit
Send the original claim form and required documentation to:
TD Life Insurance Company - Claims Department
101 McNabb St
Markham, ON
L3R 4H8
Canada
We recommend that you keep a copy of all the forms and supporting documents for future reference.
Call us to start your claim
Call 1-877-397-4187
We're ready to help you - Monday to Friday 8 a.m. to 10 p.m. and Saturday 10 a.m. to 6 p.m. EST
How To
Step-by-step instructions of how to make your claim. Learn more
Claim Forms
Call us to start your claim and we will send you a claim form to complete or download the applicable claim form below.
Submit
Send the original copy of the claim form to:
TD Life Insurance Company – Claims Department
101 McNabb St
Markham, ON
L3R 4H8
Canada
We recommend that you keep a copy of all the forms and supporting documents for future reference.
Call us to start your claim
Call 1-866-454-8910
We’re always ready to help you – 24 hours a day, 7 days a week
Claims
To start your claim for your recreational vehicle please call us at the number above. From there we will determine the appropriate form you will need to fill out and submit to us.
Forms
Please note: we will also provide you with a hard copy of this form during the claims process.
How To Make a TD Protection Plans Claim
Click here for step-by-step instructions of how to make your TD Protection Plans claim.
For Mortgage, Line of Credit, Loan or Business TD Protection Plans
Call us at 1-888-983-7070
Monday to Friday 8 a.m. to 10 p.m. EST and Saturday 10 a.m. to 6 p.m. EST
For TD Credit Card Payment Protection Plan
Call 1-866-315-9069
Mortgage, Line of Credit and Loan TD Protection Plans Claim Forms
Please use one of the forms below if applicable to your situation or call TD Life at 1-888-983-7070 for further assistance.
Business TD Protection Plans Claim Forms
TD Payment Protection Plan
How to file a claim or check the status of a claim:
- Call Assurant at
1-866-315-9069 Monday to Friday 8 a.m. to 8 p.m. - Visit this website www.benefitactivations.ca