How to Make a Life Insurance Claim

If you are a beneficiary, the estate, or you are claiming on a waiver of premium benefit and need to make a claim, follow these steps to proceed with your claim.

  1. Call our toll-free line at 1-877-397-4187 to start the claim process. Once you call, you will be sent a claim form.
  2. Complete the claim form with all required documentation.
  3. Return the completed form to us.
    •   Mail the completed forms to:
      TD Life Insurance Company – Claims Department
      3650 Victoria Park Ave, 8th Floor
      North York ON, M2H 3B2
      Canada
  4. Settlement process starts.
    • We may contact you for additional information that may be necessary as our team assesses your claim.
  5. Settlement is confirmed.
    • We will contact you in writing to let you know if your claim has been approved and what the next steps are.

Need help?
We can answer your questions, discuss coverage, guide you through the claims process and more.

Call us at 1-877-397-4187 Monday to Friday 8 a.m. to 8 p.m. and Saturday 9 a.m. to 6 p.m. EST.

Residents of Saskatchewan

If you are a resident of Saskatchewan and would like to contact the Financial and Consumer Affairs Authority, please call 306-787-9006, email at fcaa@gov.sk.ca or mail FCAA, Suite 601, 1919 Saskatchewan Drive, Regina, Saskatchewan, S4P 4H2.

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