Exclusions and Limitations
Some limitations and exclusions apply to these plans. Please note that a failure to notify our Emergency Assistance Centre within 48 hours of an incident or within a reasonable period of time may result in reduced Medical Emergency Benefits. If you need to Cancel or Interrupt your trip, contact our Emergency Assistance Centre within 24 hours following the covered cause for Cancellation or Interruption. Details of exclusions and limitations can be found in the Limitations and Exclusions sections of the applicable Certificate of Insurance for Per Trip , the Certificate of Insurance for Annual Plan, the Certificate of Insurance for the 55+ Extended Stay Plan, as well as the Certificate of Insurance for Trip Cancellation and Trip Interruption
Examples of exclusions that apply to Per-Trip, Annual, 55+ Extended Stay and Trip Cancellation and Trip Interruption Insurance Plans include:
- Pre-existing conditions if a medical questionnaire was not completed
- Reasonably foreseeable conditions
- Failure to obtain advance approval
- Experimental and Elective Treatment
- Intentionally inflicted injuries
- Alcohol or drug abuse
- Professional sports or racing
- War or terrorism
- Mental disorders
- Hazardous activities
- Travel advisories
For a complete list of exclusions and limitations, please refer to the appropriate Certificate of Insurance.
Limitations Applicable to the Per Trip, Annual and 55+ Extended Stay Plans
Medical Emergency Benefits are paid only for Eligible Medical Emergency Expenses. The maximum benefit is $5,000,000 per Insured Person. Some specific expenses have further limits.
Limitations Applicable only to the Trip Cancellation and Trip Interruption Plan
Trip Cancellation benefits are available up to the Amount of Coverage purchased to a maximum insurable amount of $20,000 per Insured Person, per Covered Trip.
Trip Interruption benefits are available for the unused portion of pre-paid travel arrangements, up to the Amount of Coverage purchased prior to departure, to a maximum insurable amount of $20,000 per Insured Person, per Covered Trip.
Please note that the Pre-Existing Condition exclusion period for Trip Cancellation and Trip Interruption benefits begins on the Effective Date of your insurance application and not from your Departure Date.
Our Administrator must be notified if there is any change to your medical status (changes in Treatment or medication, including dosage) before the Departure Date.
For all Plans, please refer to your Certificate of Insurance, or contact our Administrator for full details at
Important information for those 60 years of age and older
If you are:
- 60 to 64 years of age and travelling for 30 days or more; or
- 65 years of age or older,
you will need to complete a medical questionnaire for your quote, either online, or by calling
If you already have Annual Plan coverage and wish to buy extended coverage for a trip that will last more than the number of days you are covered under your plan, please call
Please see our 55+ Extended Stay Plan for specific details on coverage for trips.