Critical Accident Insurance FAQs

Have questions about Critical Accident coverage?

Here are the most Frequently Asked Questions

Q I already have life insurance. Do I really need critical accident insurance?

A It's important to note that the Critical Accident Recovery Plan1 provides benefits for the living. Your life insurance may not provide benefits if you survive an accident but are unable to return to work. Benefits designed to help you and your family deal with financial challenges in the event a serious accidental injury occurs.

Q I also have disability coverage. Isn’t that enough?

A Ideally, you'd have both, because your disability coverage may not provide you a lump-sum payment to help you to take care of day-to-day living expenses and still have money for your recovery. The Critical Accident Recovery Plan coverage can pay a lump-sum, tax-free benefit in addition to any disability coverage you may have. Also, most disability plans provide a reduced monthly benefit, and many are valid for just a limited time.

Q What is covered?

A The Certificate of Insurance provides details about the schedule of covered losses as well as coverage summary, including eligible injuries resulting from an accident and eligible broken bones. Covered losses range from loss of hearing to more serious injuries, such as paralysis and brain damage.

Note: This is the current sample Insurance Certificate Package for Critical Accident Recovery Insurance Plan in use by TD Insurance. If you have any questions regarding the Critical Accident Recovery Insurance Plan, please call to speak to an advisor, toll-free, at 1-888-788-0839 Monday to Friday 8 a.m. to 10 p.m. and Saturday 9 a.m. to 6 p.m. EST.

Q How will I know if I’m eligible to make a claim?

A If you suffer a critical accident - as set out in your Certificate of Insurance - you're eligible to file a claim. Claim forms are available by calling us at 1-888-788-0839. Please refer to section "How Do I Make A Claim?" for complete information on how to file a claim.

Q Do I need to submit my hospital indemnity benefits claim and my lump-sum claim at the same time?

A No. The hospital indemnity benefits of $100 a day—up to a total of $36,500 - can be claimed for a stay in a Canadian hospital resulting from an accident, as defined in the Certificate of Insurance. In addition, you can claim the hospital indemnity benefit for each hospital stay.

Q My premiums are low now, but will they increase in the future?

A Your premiums are group premiums designed to make this coverage affordable for TD Bank Group customers. Your premiums are fixed for the duration of the coverage, or until your coverage ends at age 75, unless they change for all customers insured under the policy. For additional details, please refer to the Certificate of Insurance, specifically "Coverage Summary" and "How Much Do I Pay?".

Q Will I have to pay taxes on any of the benefits I might receive?

A No. Under existing Canadian tax laws, all payments under the TD Critical Accident Recovery Plan are tax free.

For information or questions on your TD Critical Accident Recovery Plan coverage, please contact us at

1TD Critical Accident Recovery Insurance Plan is underwritten and administered by TD Life Insurance Company (TD Life). This product is exclusively for clients of TD Bank Group.