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Submit a claim in the TD Insurance app and track claim status online
Follow three simple steps to make your claim easier
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Report the incident
Report the incident to TD Insurance within seven days and we'll start your claim and offer guidance.
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Tell us what happened
Let us know important matters such as location, weather conditions, or notes about your surroundings.
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Let us take over
Your dedicated TD Insurance Claims Advisor can provide any answers you don't find in the app.
Have a few details handy
Having this information available may help us guide you through the process more smoothly.
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Get the name and driver's license number of the other driver.
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Provide the VIN and license plate numbers of all involved vehicles.
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Have the year, make and model of all vehicles involved ready.
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Record the police officer's information and the police report number (if police are involved).
We're here for you when the unexpected happens
For towing or repairs, call us at 1-866-454-8910
Claim for glass damage? Call services at 1-866-446-7303
For towing or repairs, call us at 1-866-454-8910
Claim for glass damage? Call services at 1-866-446-7303.
Services that ease the sting of car accidents
See how we’ve made it quicker and easier to repair your vehicle.
We can help you get a comparable rental vehicle when you need it the most.
Find a TD Insurance Auto Centre for convenient one-stop claims advice, vehicle repairs and rentals.
Tips to make the auto insurance claims process easier
Car accidents can be stressful. Making a claim doesn't have to be. These tips can help you after an accident and all throughout the claims process.
Featured advice
Frequently asked questions
You must report any 'incidents' involving the drivers or vehicles listed on your policy to your insurance company. The Statutory/General conditions set out in the Standard Automobile Policy in each province outline when an 'incident' should be reported.
We strongly recommend that you open a claim as soon as possible so we can investigate the situation and look out for your best interest. This is especially important if a minor (someone under the age of majority) was involved in an accident. If a minor was involved in an accident, they have the right to raise an injury claim once they are of legal age. TD Insurance is legally obligated to respond to such a claim unless one has already been filed.
Speak to one of our Claims Advisors 24/7 at 1-866-454-8910 for advice on starting your claim. You may also begin or follow the progress of your claim through the TD Insurance App.
You must report any 'incidents' involving the drivers or vehicles listed on your policy to your insurance company. The Statutory/General conditions set out in the Standard Automobile Policy in each province outline when an 'incident' should be reported.
We strongly recommend that you open a claim as soon as possible so we can investigate the situation and look out for your best interest. This is especially important if a minor (someone under the age of majority) was involved in an accident. If a minor was involved in an accident, they have the right to raise an injury claim once they are of legal age. TD Insurance is legally obligated to respond to such a claim unless one has already been filed.
Speak to one of our Claims Advisors 24/7 at 1-866-454-8910 for advice on starting your claim. You may also begin or follow the progress of your claim through the TD Insurance App.
Starting your claims experience with TD Insurance is easy. You can get started on your smart phone with the TD Insurance App, or by calling us 24/7 at 1-866-454-8910 and speaking with a Claims Advisor. You can follow the progress of your claim through the TD Insurance App.
Here’s a short video to walk you through the claims experience.
Starting your claims experience with TD Insurance is easy. You can get started on your smart phone with the TD Insurance App, or by calling us 24/7 at 1-866-454-8910 and speaking with a Claims Advisor. You can follow the progress of your claim through the TD Insurance App.
Here’s a short video to walk you through the claims experience.
You must report any 'incidents' involving the drivers or vehicles listed on your policy to your insurance company. The Statutory/General conditions set out in the Standard Automobile Policy in each province outline when an 'incident' should be reported.
It is in your best interest to file a claim within 7 days, so that we may get started on your claim faster and inspect your car for damage before going ahead with any repairs. The limitation period within which to file a claim and complete repairs varies between jurisdictions and your Claims Advisor can provide guidance based on your location. You can speak to a representative in our Claims Centre by calling 1-866-454-8910, or you may also begin your claim through the TD Insurance App. You can follow the progress of your claim through the TD Insurance App.
You must report any 'incidents' involving the drivers or vehicles listed on your policy to your insurance company. The Statutory/General conditions set out in the Standard Automobile Policy in each province outline when an 'incident' should be reported.
It is in your best interest to file a claim within 7 days, so that we may get started on your claim faster and inspect your car for damage before going ahead with any repairs. The limitation period within which to file a claim and complete repairs varies between jurisdictions and your Claims Advisor can provide guidance based on your location. You can speak to a representative in our Claims Centre by calling 1-866-454-8910, or you may also begin your claim through the TD Insurance App. You can follow the progress of your claim through the TD Insurance App.
1. A digital copy may not satisfy all provincial legal requirements. Please ensure you always have your original on you.