People with disabilities may bring a service animal onto public TD Insurance premises. TD Insurance will provide training for all employees, contractors, volunteers, and others who represent TD in how to interact with people with disabilities who are accompanied by a service animal.
Any person with a disability who is accompanied by a support person will be allowed to enter TD Insurance premises that are open to the public with his or her support person. At no time will a person with a disability be prevented from accessing his or her support person while on TD Insurance premises.
In situations where TD Insurance has obligations under privacy laws or has issues of confidentiality, a support person may be requested to agree to requirements of service just as the person with a disability does.
When support persons are required (e.g., sign language interpreters, attendants) for meetings, consultations or events, we will work together with the person with the disability to meet their needs.