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Home / Claims / Travel

Start or track your travel claim online or by phone

  • Submit your claim using the steps below

    These clear, guided steps help you to provide details and all required documents.

  • Track the status of your claim

    Follow your claim through the process using the claims centre.

  • Information when you need it

    Access online instructions, forms, and support options so you can get the right help at the right time.

  • Talk to us when emergencies strike

    Call our administrator as soon as you can in a medical emergency and we'll give claims advice.

Ready to make a claim?

  • 1. Go online or call our administrator

    Submitting a claim online? Visit the Online Claims Portal and complete all steps in the "notify us of a claim" section. Be sure to attach all required documentation within the required timeframe.

    TD Insurance customer? Call our administrator, Global Excel, for 24/7 emergency assistance at 1-833-962-1140 toll free from Canada or the U.S. or from other countries by calling collect at +1-519-988-7629.

    TD Credit Card customer? Call our administrator for 24/7 emergency assistance at 1-866-374-1129 toll free from Canada or the U.S. or from other countries by calling collect at +1-416-977-4425.

    Once you call, a claim form will be sent to you via email or mail.

    When paper claim forms are required for your situation, you may complete and submit the claim form with all required documentation via mail to:

    Global Excel Management Inc.
    73 Queen Street
    Sherbrooke, Quebec, J1M 0C9

  • 2. Follow-up

    You may be contacted for additional information that may be necessary as our administrator assesses your claim.

    While awaiting your claim decision, if you would like to check on the status of your claim:
    Visit our Online Claims Portal

    Or

    Contact our administrator by phone

    TD Insurance customer? Call our administrator at: 1-833-962-1140 Monday to Friday, from 8 a.m. to 8 p.m., EST

    TD Credit Card Customer? Call our Administrator at 1-866-374-1129 Monday to Friday, from 8 a.m. to 8 p.m., EST

  • 3. Decision

    You’ll be notified of our decision by mail or secured email.

How to appeal a decision

If you're not satisfied with the outcome of your claim, you may be able to appeal the decision.

  • All provinces (except Saskatchewan)

    Our administrator, Global Excel, is ready to support you through the claims process and beyond. If you’re not satisfied with the outcome of your claim, you may appeal the decision on the Complaints and Appeals section of our Customer Relations page or mail in your forms along with any additional supporting documents to:

    Online: Online Claims Portal
    Mail: Global Excel Management Inc.
    73 Queen Street
    Sherbrooke, Quebec, J1M 0C9

  • Residents of Saskatchewan

    Call: contact the Financial and Consumer Affairs Authority, at 306-787-9006

    or

    email: at fcaa@gov.sk.ca

    or

    Mail: FCAA, Suite 601, 1919 Saskatchewan Drive, Regina, Saskatchewan, S4P 4H2.

Sample travel insurance policies

For the complete terms and conditions, including information on how to file a claim, please refer to the following sample insurance policies:

Frequently asked questions

Submitting a claim online? Visit the Online Claims Portal and complete all steps in the 'New Claim' section. Be sure to attach all required documentation within the required timeframe.

TD Insurance customer? Call our administrator, Global Excel, for 24/7 emergency assistance at 1-833-962-1140 toll free from Canada or the U.S. or from other countries by calling collect at +1-519-988-7629.

TD Credit Card Customer? Call our administrator for 24/7 emergency assistance at 1-866-374-1129 toll free from Canada or the U.S. or from other countries by calling collect at +1-416-977-4425.

Once you call, a claim form will be sent to you via email or mail.

When paper claim forms are required for your situation, you may complete and submit the claim form with all required documentation via mail to:

Global Excel Management Inc.
73 Queen Street
Sherbrooke, Quebec, J1M 0C9

For more information, visit https://www.tdinsurance.com/claims.

TD Insurance is part of the TD Bank Group. Over time, we hope to offer our clients more integrated functions with TD Bank and through online services. However, there are certain types of integration between a bank and a bank-owned insurance company that are not allowed by federal legislation such as the Bank Act and regulatory bodies. For example, we can't sell home and auto insurance in a bank branch. Any integration with TD Bank that we initiate in the future will comply with all of the relevant legislation.

Explore more on claims

Discover how to make a claim and how we assist our customers at every step of the process.

Learn more

Explore more on claims

Discover how to make a claim and how we assist our customers at every step of the process.

Learn more