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Identity Theft Recovery Protection

Date updated: 2026-08-15

© TD Bank Financial Group (2026). All Rights Reserved. Author: Christina Frechette

TL;DR – What is Identity Theft Recovery coverage and how can it help?

  • Know what identity theft can look like: Identity theft happens when someone uses your personal information without permission for financial gain.
  • Understand the impact: Recovery can involve multiple organizations and take time to fully resolve. It may affect your finances, credit information, and daily routine.
  • Get expert support if something happens: Identity Theft Recovery coverage includes access to a dedicated identity theft legal professional who can help guide you through the recovery process.
  • Help cover eligible recovery costs: Coverage includes eligible pre-approved expenses up to $50,000 per occurrence, including certain legal and professional fees, document and communication related expenses, and lost wages up to $5,000.
  • Know what to do if your identity is stolen: Acting quickly can make a difference. Contact your financial institutions, report the incident to TD Insurance, and begin the claims process to access recovery support.

From online shopping and banking to managing everyday tasks, Canadians share more personal information online than ever before. With identity fraud reported as the most common type of fraud in Canada in 2025¹, protecting personal information has become increasingly important. 

If your identity is compromised, the effects can extend beyond a single fraudulent transaction. Recovering your identity may involve a lot of time and efforts spent contacting multiple organizations, correcting records, and restoring your credit information. 

Optional Identity Theft Recovery coverage from TD Insurance can help provide valuable support, with expert recovery help, coverage for recovery costs and income loss support so you can restore your personal and financial stability. 

What is Identity Theft in Canada?

Identity theft happens when someone uses your personal information — like your name, address, or financial details — without your permission to pretend to be you for their own financial benefit.

This can include:

  • Making purchases or unauthorized transactions.
  • Opening credit cards or applying for loans
  • Accessing your existing accounts or services

In some cases, stolen information like your Social Insurance Number (SIN) may also be used.

What is the impact of Identity Theft?

When identity theft happens, the impact can go beyond a single transaction.

You could find yourself:

  • Spending hours following up with banks and organizations
  • Reviewing transactions and monitoring accounts
  • Fixing issues in your name, like removing accounts you didn't open
  • Disputing charges and correcting your credit information

Because this can involve multiple organizations, it may take time to fully resolve, and can affect your finances, your credit, and your day-to-day routine.

How does Identity Theft happen?

Identity theft doesn’t always look the same. It can happen in ways you might not expect — from a compromised account to stolen personal details being used to open credit or access your information.

For example:

  • A compromised online account leads to unauthorized purchases or changes
  • Stolen personal details are used to open credit cards or apply for loans
  • Personal information is accessed and used without your permission

Consider this example: After receiving notice that her personal information may have been exposed, Sarah doesn't think much of it. Weeks later, she notices unfamiliar transactions and learns that a loan has been opened in her name.

In a hypothetical scenario, Daniel hears about a data breach at a company he uses. He doesn’t think much of it until weeks later, when he’s denied on a credit application and discovers accounts he never opened.

Imagine this situation: After losing a wallet, Priya cancels her cards right away. But soon after, attempts are made to open new accounts using her information.

No matter how it happens, having expert support can make the recovery process simpler and less stressful.

How TD Insurance can support you if your identity is stolen

When you carry optional Identity Theft Recovery coverage from TD Insurance, you have support designed to help you through the process — with both expert legal guidance and coverage for many of the costs involved in restoring your identity.

What's covered:

Eligible pre-approved expenses up to $50,000 per occurrence which may help cover:

  • Legal and professional fees related to:
    • Defending claims made against you because of identity theft
    • Removing any criminal or civil judgements wrongly entered under your name 
    • Fixing errors on your credit report
  • Costs to notarize or submit documents
  • Mailing and communication costs
  • Costs associated with reapplying for credit due to fraud
  • Lost wages (up to $5,000) if you need time away from work to resolve the situation.

With Identity Theft Recovery at TD Insurance, you get access to a dedicated identity theft legal professional who works with you until your identity is restored.

They’ll help you:

  • Navigate what to do next, step by step
  • Contact banks, credit bureaus, and other organizations
  • Correct records and resolve issues linked to the misuse of your information

While Identity Theft Recovery helps support you if something happens, there are simple steps you can take to help protect your identity every day, from spotting phishing messages to safeguarding your personal information.

Learn how to help protect yourself from fraud and identity theft.

What to do if your identity is stolen

If something doesn’t feel right, acting quickly can make a difference.

If you're a TD Insurance home customer with Identity Theft Recovery coverage:

  • Act quickly by informing your financial institutions and contacting TD Insurance by calling us at 1-866-454-8910 to report the incident and begin the claims process.
  • You’ll be connected with a dedicated identity theft recovery lawyer who will guide you through next steps
  • They’ll help coordinate with banks, credit bureaus, and other organizations to support your recovery.

You don't have to navigate this on your own, support is there when you need it.

Check your Identity Theft Recovery coverage anytime

Knowing what coverage you have in place can help you feel prepared for the unexpected. 

With the TD Insurance mobile app or MyInsurance, you can:

  • View your policy and confirm your coverage
  • Check if your home policy includes Identity Theft Recovery coverage 
  • Make updates or request changes, including adding coverage

If you have questions about your policy or coverage or prefer live support, you can:

Added confidence in a digital world

Identity theft can happen to anyone — often without warning. With the right support in place, you don’t have to face it alone.

It’s one more way TD Insurance helps you feel protected and supported if the unexpected happens.

1 https://antifraudcentre-centreantifraude.ca/features-vedette/2026/02/top-fraud-2025-fraudes-plus-courantes-eng.htm

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The content on this page is for general information purposes only and does not constitute legal advice. Coverages described herein may be subject to additional eligibility criteria, limitations and exclusions. In the event you make a claim, potential indemnification is also subject to the receivability of the claim and the type of coverage you bought.

In the case of conflict between the content on this page and your policy wordings, your policy wordings shall take precedence.