Real life stories and useful articles to help you through your claims experience.
Real TD Insurance stories from real people
Rick and Leanne turned a potential setback into a moment of empowerment
Even when the unexpected happened, Ken and Alex had peace of mind during a difficult situation.
During any disaster, we’re here to help
When disaster strikes, we’re there to help make sure our customers are confident they’ll have what they need to recover and rebuild.
Real TD Insurance stories from Fort McMurray
In May of 2016, disaster struck and the city of Fort McMurray proved its strength. As wildfires tore through the town, it was a call to action for TD Insurance and our 30 employees who call Fort McMurray home. But more so, it was a chance for brave residents to show strength, determination and perseverance by helping their neighbours and beginning to rebuild.
Zack found the strength to start over
“Right from the beginning, I always said, ‘somebody has to be the first person to move back into their house.’ And I said, ‘Why not me?’” —Zack, TD Insurance Customer
After the disaster, here’s how we helped Zack Bennett set a positive example for his neighbours by immediately moving into a house and re-establishing his home.*
Veena stepped up when Fort McMurray needed her
“That very moment when a customer asks for assistance, you can only imagine what they are going through… Your job is to support that individual and their loved ones any way you can.” —Veena Krishna, TD Insurance Catastrophic Claims Analyst
On good days, Veena’s job only requires her to work from the comfort of an office. But when disaster strikes, she and others move swiftly to help as part of the TD Insurance Mobile Response Unit. **
Major disasters. Minor setbacks. We can help.
Real customers share how TD Insurance helped them feel confident they were taken care of when it mattered most.
Ken M. Round Lake, ON: “TD Insurance was responsive and communicative and treated me as a human.”
Sherri F. Edmonton, AB: “Every time I’ve had to call, the person on the phone has been incredibly understanding. I really appreciate that.”
Marsha S. Ajax, ON: “I was involved in a car accident two years ago, and the service with my claims adjuster was amazing.”
John C. Swift Current, SK:“TD Insurance is there when you need them and respond quickly to claims.”
Allison B. Orangeville, ON: “I have always found the service, responsiveness, and value of your products to be wonderful.”†
†These comments were given freely and voluntarily by these individuals, following the processing and settlement of their claims. All individuals were TD Insurance customers at the moment these comments were made.
Claims Advice
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How Advisors and Contractors Work Together
TD Insurance claims advisors and the contractors we source work to get you back to your normal way of life as quickly and as possible.
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An easy way to track your claim
With the TD Insurance auto claims tracker, you can track your claim from the moment it’s opened to the moment it’s closed, allowing you to follow every step of the experience.
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Safety Tips And Next Steps After A Car Accident
A car accident can be an intense experience to go through—and sometimes it’s hard to remember what to do next. We’re here to help. We’ve put together a collection of safety tips and advice for this very situation. Follow these steps to feel confident you’ll be back on the road quickly.
