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Real life stories and useful articles to help you through your claims experience.
Real TD Insurance stories from real people
Rick and Leanne turned a potential setback into a moment of empowerment
When the water filtration system in Rick and Leanne Weins’ home malfunctioned in the middle of the night, their kitchen was left under water and they were left in a panic. But with a simple call to TD Insurance and a prompt visit from a Claims Advisor, their home insurance coverage helped them turn what could have been a potentially tough experience into a feeling of reassurance — allowing them to sleep easy once again.
Rick & Leanne Weins – Home Water Damage
This testimonial reflects the genuine, current opinion of Mr. Rick Weins and Ms. Leanne Weins regarding the quality of service and exemplary customer experience provided to them by TD Insurance when they made a residential insurance claim after their home sustained extensive water damage. Both Mr. and Ms. Weins were TD Insurance customers at the moment this testimonial video was filmed.
In this testimonial video, Mr. Weins describes how a TD Insurance Claims Advisor arrived at the Weins’ home shortly after the claim was filed with TD Insurance, and how a contractor began repairs on the Weins’ home a day later. Such quick response times are not necessarily typical. The availability of claims advisors and contractors, the volume of claims being faced by an insurer, the severity and complexity of the damage and the customer’s choice of contractor can affect timelines. Every claim is unique. Furthermore, as is the case for every insurance claim made, coverage is subject to standard policy conditions, limitations and exclusions.
Mr. and Ms. Weins were each reimbursed $500.00 CAD for their time and the inconvenience of recording this video testimonial.
Even when the unexpected happened, Ken and Alex had peace of mind during a difficult situation.
After Ken’s son was involved in an accident, TD Insurance was there to help them get back on their feet. See how TD Insurance gave Ken and Alex the confidence and reassurance that they would be taken care of when the unexpected happened.
Ken and Alex Marchant
Both Messrs. Ken and Alex Marchant were TD Insurance customers at the moment this testimonial video was filmed.
In this testimonial video, the 10-day period Mr. Ken Marchant describes, at the end of which a final indemnification payment was made by TD Insurance, is not necessarily typical. In cases of so-called "total loss" vehicle damage sustained by TD Insurance automobile insurance customers, the complexity involved in evaluating the claim, appraising the damage and coordinating this preceding exercise with potentially implicated third parties has led to an average period of 30 days after the claim is filed before the claimant is indemnified. Furthermore, as is the case for every insurance claim made, coverage is subject to standard policy conditions, limitations and exclusions.
Messrs. Ken and Alex Marchant were each reimbursed $500.00 CAD for their time and the inconvenience of recording this video testimonial.
During any disaster, we’re here to help
When disaster strikes, we’re there to help make sure our customers are confident they’ll have what they need to recover and rebuild.
Real TD Insurance stories from Fort McMurray
In May of 2016, disaster struck and the city of Fort McMurray proved its strength. As wildfires tore through the town, it was a call to action for TD Insurance and our 30 employees who call Fort McMurray home. But more so, it was a chance for brave residents to show strength, determination and perseverance by helping their neighbours and beginning to rebuild.
Zack found the strength to start over
“Right from the beginning, I always said, ‘somebody has to be the first person to move back into their house.’ And I said, ‘Why not me?’” —Zack, TD Insurance Customer
After the disaster, here’s how we helped Zack Bennett set a positive example for his neighbours by immediately moving into a house and re-establishing his home.*
Veena stepped up when Fort McMurray needed her
“That very moment when a customer asks for assistance, you can only imagine what they are going through… Your job is to support that individual and their loved ones any way you can.” —Veena Krishna, TD Insurance Catastrophic Claims Analyst
On good days, Veena’s job only requires her to work from the comfort of an office. But when disaster strikes, she and others move swiftly to help as part of the TD Insurance Mobile Response Unit. **
Major disasters. Minor setbacks. We can help.
Real customers share how TD Insurance helped them feel confident they were taken care of when it mattered most.
Ken M. Round Lake, ON: “TD Insurance was responsive and communicative and treated me as a human.”
Sherri F. Edmonton, AB: “Every time I’ve had to call, the person on the phone has been incredibly understanding. I really appreciate that.”
Marsha S. Ajax, ON: “I was involved in a car accident two years ago, and the service with my claims adjuster was amazing.”
John C. Swift Current, SK:“TD Insurance is there when you need them and respond quickly to claims.”
Allison B. Orangeville, ON: “I have always found the service, responsiveness, and value of your products to be wonderful.”†
†These comments were given freely and voluntarily by these individuals, following the processing and settlement of their claims. All individuals were TD Insurance customers at the moment these comments were made.
*At the moment this testimonial video was filmed, in 2017, Mr. Zack Bennett was a TD Insurance customer and Mr. Daniel Jules was a TD Insurance Claims Advisor.
**The opinions shared above reflect the genuine, freely given perspective of Ms. Veena Krishna regarding her role as a TD Insurance Catastrophe Claims Advisor responding to the needs of TD Insurance customers during the Fort McMurray wildfires of 2016.
Ms. Krishna was employed by TD Insurance at the moment this testimonial was provided, in 2018."