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Customer Service


Our accessibility policy

Accessibility policy
Enhance your online TD experience
Internet and telephone services
In our communities

Each customer’s experience matters

Our commitment to customer accessibility is not just about providing the right products, services and facilities. It’s also about the way we treat our customers. Our employees receive training on accessibility initiatives as well as training to build awareness of diverse customer needs.

If you have any feedback on our accessibility initiatives, please contact us:

  • Home, Auto, Motorcycle & Recreational Vehicles: 1-800-338-0218
  • Travel: 1-800-293-4941
  • Life & Health: 1-877-397-4187

If you have a specific problem or concern about your experience or your relationship with us, we would like to know about it:

Enhance your online TD experience


Learn how to customize the accessibility features on your computer and mobile device to make your online TD experience more comfortable.

Accessibility features are available on a number of mobile/desktop browsers and operating systems, and some of the more popular features include:

  • increasing text size
  • adjusting page zoom
  • enhancing page colours
  • having page contents read out loud

To learn more about the accessibility features on your computer and mobile device, visit our Accessibility tips page.

Internet and telephone services


Our analysts and customer service representatives are equipped to serve hearing impaired clients over the phone through the Relay Service.

We are also reviewing all of our websites to identify any inaccessible content, and we will take steps to make our websites accessible to all customers.

We invite you to contact us for more information.

In our communities


In 2007, TD Bank Group established the External Advisory Committee (EAC) with representation from Canadian organizations that champion the needs of persons with disabilities. The committee provides input and feedback on accessibility practices and identifies ways to build on our initiatives to support an inclusive experience at TD.

Learn more about TD's involvement in the community.

We want your feedback

  • If you have any feedback on our accessibility initiatives, we’d love to hear from you. 
  • Call us at 1-877-777-7136
  • Text us at TDHELP (834357) 6 AM and 11 PM, 7 Days a week

  • View our accessibility documents

TDI Accessibility Policy (.pdf)
TDI's Accessibility Plan (.pdf)