You are now leaving our website and entering a third-party website over which we have no control.
If you have completed the first two steps outlined above, received a response in writing from a TD Insurance Customer Care Team Manager and your problem or concern still remains unresolved, you may contact the Senior Customer Complaints Office. The Senior Customer Complaints Office will review your concern and determine whether it falls within their mandate. If so, they will assign your matter to an investigator who will complete an impartial review of your concerns and provide you with their final recommendation.
Escalations to the Senior Customer Complaints Office must be made in writing. Please be sure to provide them with your contact information, details of your concerns, and your proposed resolution. You can send your complaint to: