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Life and Health Insurance Claims – Disability Insurance on a Loan

I have disability insurance on a loan with TD Canada Trust and I am unable to work due to a medical condition or accident. What do I do?

We are here to help you through the process of making a claim on your disability insurance. Here are the steps to take.

Step 1
Step 1:

Contact us to make a claim

There are several ways you can get in touch with us. Have your product number handy when you do.

You can:

Contact our toll free line at 1-888-983-7070 (option 1,1,1) to request the forms

Step 2
Step 2:

Complete the forms

  • Get a TD Canada Trust branch representative to complete the form entitled “Claim for Group Creditor Disability Insurance”
  • Complete the “Claimant’s Statement for Group Creditor Disability Insurance”
  • Complete Section 1 of the “Attending Physician’s Statement of Disability” and have your attending physician complete Section 2.
  • Be sure to:
    • Date and sign all entries
    • Include your phone number
    • Complete and sign the authorization at the bottom of the form
    • Retain a copy for your records
Step 3
Step 3:

Return the claim forms to us

Retain a copy of the forms and send the originals. You have 2 options on how to submit the forms:

  • Mail the completed forms to TD Life Insurance Company
    PO Box 1
    TD Centre
    Toronto, ON M5K 1A2 Canada. or,
  • Bring the original forms to a TD Canada Trust branch. The branch representative will send the completed package by courier to TD Life Insurance.

Note: We will acknowledge receipt of your claim in writing.

Step 4
Step 4:

Settlement process starts

In certain circumstances, during the settlement process, we may reach out to you or to your physician to request additional information.

Step 5
Step 5:

Settlement is confirmed

We will contact you in writing to let you know if your claim has been approved and what the next steps are.