COVID-19 FAQs

We appreciate your patience as we work through this unprecedented issue with high call volumes. If you are eligible for travel insurance benefits, any delay to speak with an agent in order to file your claim will not impact your coverage. Thank you for your patience and understanding during this time.

Please note that:

  • If you are not travelling within the next 72 hours, please consider calling at a later time;
  • If you are not travelling in the month of March, please call back starting the week of March 23

Who do I contact to discuss my travel insurance coverage?

24 Hour Emergency Assistance Number

For any questions about your Trip Interruption/Trip Cancellation coverage, you can call our Administrator 24 hours a day/7 days a week:

From the U.S.A. or Canada 1-866-374-1129
From elsewhere, call collect (416) 977-4425

Customer Service Phone number

For more general customer service questions, you can call the Administrator at:

1-866-374-1129
or at (416) 977-4425
Monday – Saturday 8 a.m. – 8 p.m. Eastern Time

How do I make a Trip Cancellation claim due to COVID-19?

For Trip Cancellation claims related with COVID-19 we recommend you follow the steps below. You can always follow the normal process by visiting our website at https://www.tdinsurance.com/claims

1- Contact your airline or travel provider and enquire about a refund, travel credit or if you can rebook your travel for a later date.

2- If they do not provide you with a refund or travel credit ask for proof that they are not providing you that refund. If they provide you with a partial refund, ask for proof that they provided you with the partial refund or credit.

3- Please download your Trip Cancellation form HERE. Complete and submit the claim form with all required documentation outlined in the form. Ensure that you sign the form at the bottom to avoid additional delays. You can return the completed claim form to:
Mail: TD Travel Insurance
Allianz Global Assistance
P.O. Box 277
Waterloo, ON N2J 4A4
Fax: 519-742-9471

4- For follow up and to obtain a case number, please call our Administrator 24/7 at 1-800-359-6704 toll-free from Canada or the U.S., or from other countries by calling collect at 416-977-5040.

Where do I get more information if I have questions of a general nature related with COVID-19?

For non-urgent inquiries about COVID-19 (Coronavirus), please email Allianz at Questions@allianz-assistance.ca, for urgent enquiries about COVID-19 (Coronavirus) please call Allianz at 1-866-374-1129. If you are outside of North America, we will accept your collect call to 416-977-5040.

What if I want to cancel my trip due to COVID-19 but I am travelling to a destination that is not impacted by the "avoid non-essential" or "avoid all" travel issued by the Government of Canada on the travel advisory list?

If your trip is not impacted by the "avoid non-essential" or "avoid all" advisory issued by the Government of Canada for COVID-19, you are not be eligible for Trip Cancellation/Trip Interruption coverage.

Given the Official Global Travel Advisory issued by the Government of Canada on March 13, 2020, Canadians have been instructed to avoid all non-essential travel outside of Canada until further notice. This means that you are not eligible for Trip Cancellation/Trip Interruption coverage due to COVID-19 if you:

  • are travelling within Canada; or
  • book a trip to a destination, after the "avoid non-essential" or "avoid all" travel advisory issued by the Government of Canada is in effect for that destination; or
  • purchase TD Trip Cancellation and Trip Interruption Insurance for a destination, after the "avoid non-essential" or "avoid all" travel advisory issued by the Government of Canada is in effect for that destination.

For TD Credit Cards that include Trip Cancellation coverage please visit TD First Class Travel Visa Infinite, TD Aeroplan Visa Infinite Privilege, TD Aeroplan Visa Infinite. If you bought our standalone TD Trip Cancellation and Trip Interruption Insurance, please review your certificate of insurance HERE.

Are you still covering people Travel Medical Insurance coverage and are travelling to countries affected by COVID-19?

We have specific exclusions related to emergency Travel Medical Insurance if you are travelling to a country or region that already has a level 3 or 4 travel advisory in place. This means that if you are travelling to a destination in which the Government of Canada has advised Canadians to “Avoid all travel” (level 4 travel advisory) or “Avoid all non-essential travel” (level 3 travel advisory) to that destination, you will not be covered for any claim if you contract the Coronavirus/COVID-19 virus.

An updated list of Travel Advisories can be accessed here: https://travel.gc.ca/travelling/advisories.