Postal Service Disruption
Frequently Asked Questions
We're committed to keeping you informed about your policy and claims. In the event we can't communicate by mail, we have some alternative ways we can easily help you obtain your insurance information and communicate with us.
How can I access my insurance documents online?
Your car and/or residential policy details are available online using MyInsurance. With this convenient policy management tool, you can:
- access your current policies 24/7;
- view your coverage and policy effective date;
- print your temporary proof of automobile insurance or pink card (valid for 30 days – can be re-printed);
- view your billing preferences and renewal premium;
- add/replace a vehicle;
- ask us questions.
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If you’re not registered for MyInsurance:
It only takes a few easy steps to register for MyInsurance. You will need your policy number which can be found in your insurance documents, or on your automobile insurance pink card.
How can I view my payment schedule or pay my premium?
If you already pay by pre-authorized debits (“PAD”), you'll be able to view your payment details online on MyInsurance. If you would like to enroll for pre-authorized debits or update your bank account information, you can easily do so through MyInsurance.
If you would prefer to submit your payment by mail, you can call one of our advisors at 1-866-361-2311 to enquire about other available options during the postal service disruption to ensure your payment is received by the due date.
Possible options include: paying in full by credit card, setting up a one-time or ongoing pre-authorized debit plan, paying by email transfer, or dropping your payment off at one of our locations (we have locations in major urban centers – ask us). You can provide us your chequing account details or credit card information, or register for PAD over the phone.
Please note that TD Canada Trust branches are not able to accept payments for insurance policies.
How can I get a status on my claim request?
You can view your claim status and history on MyInsurance.
If you need to start a claim, you can use the TD Insurance app to send us pictures of an automobile incident as part of the claims process.
Rest assured we've taken the necessary measures so that sensitive documents or payments are sent by courier.
To ask any questions about your claim you can also call one of our advisors at 1-866-361-2311.
How can I get a copy of my automobile insurance pink card?
You can print your temporary proof of car insurance or pink card on MyInsurance (valid for 30 days – it can be re-printed every 30 days should the postal service disruption be prolonged).
You can also request a copy by fax or email by speaking with one of our advisors at 1-866-361-2311.
What if I have an upcoming policy renewal?
Renewals are normally processed and mailed 45 days in advance of the effective date
If we can't mail you your renewal documents, you can access important renewal information including premiums, payment schedule, automobile insurance pink cards and more at MyInsurance.
Rest assured we will mail your complete renewal package when the postal service disruption is over.
What if I purchase a new policy just before or during the postal disruption?
Your car and/or residential policy details are available online using MyInsurance.
Rest assured we will mail you all your new policy documents when the postal service disruption is over.
I need to mail back a document related to my insurance policy or my claim. What can I do?
Please call one of our advisors at 1-866-361-2311 to discuss the situation or find alternate ways to send the document
Any other questions?
You can discuss your insurance coverage, ask questions about your claim, and request information by speaking with one of our advisors at 1-866-361-2311. For information on the postal service disruption please visit the Canada Post website.